If the product you ordered is the wrong size, it can be returned for either an exchange of size or a store credit. We do not refund on incorrectly sized items. If you are unsure on size when ordering, please feel free to contact us as we are only too happy to help. All postage on return and exchange items to be paid by the customer. If the product is faulty then please contact us on (07) 49923108 during business hours, or email us at